Frequently Asked Questions
How do I place an order?
Simply browse and shop, adding items to your bag. When you're happy with your selection, proceed to our checkout page.
Site features to help you shop:
Home Page - You can get back to our home page when browsing by clicking on the FiLiA Shop logo at the top of the page.
Navigation - You can navigate to main sections of the site by using the navigation bar at the top of each page. This includes access to search, and your shopping bag.
View A Product - Simply click on any picture to see an enlarged view and other details including a description, sizes and colours. Then simply select your size & colour preference and select ‘Add to Bag’. If your selection is sold out / Coming Soon, you’ll be notified on screen.
Search - You can search our site by item description, item number or a keyword.
How much is Shipping?
We charge a flat rate of £3.90 to anywhere in the UK per supplier. Free delivery if the order totals more than £60.
Supplier details are displayed at the top of each product page.
Has my order gone through?
Once you have placed an order, you will receive an automated ‘order confirmation’ email. This will include all of the items that you have ordered.
If you have not received an ‘order confirmation’ email, please check to ensure that the email has not been filtered into your ‘junk’ folder.
Can I change or cancel my order?
We can cancel an order only if it has not been fulfilled. Once it has been fulfilled we cannot cancel.
What payment methods do you accept?
When placing your order:
You can use all major credit and debit cards such as Visa, Visa Electron, MasterCard, Maestro and American Express; PayPal.
What is a credit card security number?
The card security code for most cards is a three digit number found on the reverse of your card on the signature strip. It is preceded by part or all of your card number, but is always the last three digits.
For American Express the security code is a four digit number on the front of your card above the card number.
This security code gives extra protection when shopping online, as only the person who holds the card will have access to the code.
We are unable to proceed with your order without this security number.
What is your Returns Policy?
Our returns policy can be found here.
How can I contact you?
Please use our Contact Form or email us at email@example.com.
Can I order from outside the UK?
Currently, this is a UK-only shop. If you want to ship our products to outside the UK, please email firstname.lastname@example.org.